FREQUENTLY ASKED QUESTIONS
HOW DO I TURN ON MY SPLIFFIN VAPE PEN?
Click the power button on your Spliffin battery five times rapidly to turn your battery on. Press another five times rapidly to turn it off.
HOW CAN I TELL IF MY BATTERY IS ON?
Click the power button on your Spliffin battery five times rapidly to turn your battery on. Then press and hold the power button on the battery. If the button light remains lit when pressed, your battery is on.
HOW DO I KNOW IF I NEED TO CHARGE MY BATTERY?
If the L.E.D. light on your Spliffin vape pen is blinking continuously, that is an indication that your battery needs to be charged.
WHAT IS THE PROPER WAY TO CHARGE MY SPLIFFIN VAPE PEN?
To properly charge your Spliffin vape pen it is recommended that you turn off your battery and then connect the battery to the charging cable and regulated USB power source (laptop computer or surge-protected USB port). While the battery is charging the L.E.D. light will illuminate. IMPORTANT – DO NOT CHARGE OVERNIGHT. When charging directly from a wall outlet or other non-regulated power source, DO NOT CHARGE FOR MORE THAN 1 HOUR.
HOW DO I KNOW IF THE BATTERY IS CHARGING?
A red light on the USB charger will illuminate when plugged into a computer port or outlet. While charging, the Spliffin battery L.E.D. light will illuminate and the charging cable will illuminate red. When the battery is fully charged the charging cable light will turn green.
HOW DO I KNOW IF MY BATTERY IS FULLY CHARGED?
When attached to the USB charger, a fully charged battery will be indicated by an illuminated green light on the charging cable. After disconnecting, the power button may also blink briefly.
WHAT IF THE BATTERY IS NOT CHARGING?
If the battery is not charging, please email us at email@example.com or call us at 844-SPLIFFIN (844-775-4334).
WHAT DOES IT MEAN WHEN THE L.E.D. LIGHT ON THE SPLIFFIN PEN IS BLINKING REPEATEDLY?
Continuous blinking indicates that the battery is depleted and needs to be recharged.
CAN I USE A DIFFERENT BATTERY DEVICE FOR YOUR CARTRIDGE?
It is recommended that Spliffin cartridges only be used with Spliffin battery devices. We cannot guarantee the functionality or effectiveness of Spliffin products when used with third-party products.
IMPORTANT – Please do not use automatic pull batteries with Spliffin PURE cartridges. As of Summer 2016, all PURE cartridges feature a dual coil atomizer that is not compatible with third-party auto-pull batteries.
WHAT IF THE PRODUCT IS NOT DRAWING?
If the product is not drawing, please inspect the cartridge to ensure that no air bubbles are obstructing the intake ports. If an air bubble settles near or over an intake port, rotate the cartridge cylinder to unblock the port. To rotate, carefully twist the textured ring and transparent cylinder in opposite directions.
Do not pull while twisting, as this could separate the two components and cause contents to spill. Gently tighten connection before using.
If the problem persists, please email us at firstname.lastname@example.org or call us at 844-SPLIFFIN (844-775-4334) between normal business hours.
WHAT IF I AM NOT FEELING MUCH OF AN EFFECT?
Spliffin is not meant to give you an instantaneous ‘overpowering’ effect. It is meant to give you a consistent experience. Repeat drawing with sufficient breaks until your desired effect is achieved.
WHY DO I NOT SEE A LOT OF SMOKE/VAPOR?
You will generate significantly less vapor than you would if you were smoking traditionally. To test, draw slowly and firmly for two to three seconds, rest a moment and repeat.
NOTE: Spliffin PURE cartridges do not contain vegetable glycerin, polyethylene, or propylene glycol – additives commonly added to vape products intended to produce copious vapor clouds.
HOW DO I KNOW IF MY SPLIFFIN PEN IS WORKING PROPERLY?
Your Spliffin Pen is working properly if concentrate is present in the cartridge, the L.E.D. light illuminates on the battery device during your draw of the pen, and vapor is produced.
WHAT IS YOUR WARRANTY POLICY?
Spliffin offers a limited, 30-day warranty. Click here for details.
HOW LONG DOES A CARTRIDGE LAST?
The product may last varying amounts of time due to usage or length of draw per usage. On average, a full 1 ML cartridge should allow for 350-400 inhalations.
WHAT ARE THE BENEFITS OF SOLVENT-FREE CONCENTRATES?
Solvent-free concentrates are far cleaner and safer than the overwhelming majority of cannabis oils crudely extracted with volatile, and potentially dangerous solvents. Aside from unpleasant taste and odor, these chemicals can remain present and may pose serious health risks.
CAN SPLIFFIN SHIP ORDERS OUTSIDE OF CALIFORNIA?
Unfortunately, Spliffin concentrates are only available within California. Expansion plans are in development but no timetable is set for when we will be able to ship beyond the golden state.
CAN SPLIFFIN SHIP HARDWARE OUTSIDE OF CALIFORNIA?
Spliffin hardware can be shipped throughout the United States and internationally. Spliffin products containing THC cannot be shipped, and must be obtained from a licensed California dispensary.
WHY DOES MY SPLIFFIN TASTE DIFFERENT THAN NORMAL?
If the vapor from your cartridge begins to taste burnt or smokey, it is best to replace your cartridge. Abnormal taste and/or aroma indicate that the contents of the cartridge have been fully depleted, or the atomizer (heating element) has burnt out.
Taste may also be affected when a cartridge has been left idle, allowing the liquid within to solidify.
WHAT DO I DO IF MY CARTRIDGE IS LEAKING?
If your cartridge is leaking, please make sure all hardware is properly aligned and tightened. If leaking persists, please discontinue use and return the cartridge to the location from which it was obtained, or contact us at Info@spliffin.com, or call 844-SPLIFFIN (844-775-4334).
HOW LONG SHOULD I HIT MY SPLIFFIN VAPE PEN?
Press and hold battery button while gently inhaling for 2 to 3 seconds through the mouthpiece. Release the button and exhale.
Allow unit to rest for a moment between inhalations. Resting prevents overheating of the concentrate and also prolongs the working life of the atomizer (heating element).
WHY DO CERTAIN CONCENTRATES CHANGE COLOR? WHY DO SOME CONCENTRATES APPEAR TO SEPARATE INSIDE THE CARTRIDGE?
Concentrate hues will naturally change over time. Changes in color/appearance are strictly cosmetic and do not affect the purity, potency or effectiveness. Our concentrates are comprised of organic compounds that don’t naturally bind together for lengthy periods. To preserve the product’s natural essence, Spliffin refrains from adding synthetic emulsifiers to keep the THC molecules suspended, so the different elements will gradually separate over time.
If a cartridge has been left idle for an extended period, users can expect concentrates to separate. To adjust for this, simply connect the cartridge to a Spliffin battery, place a finger over the open end of the mouthpiece, press and hold the power button for a few moments, and gently shake the cartridges while the contents warm and reconstitute.
DO CONCENTRATES HAVE A SHELF LIFE/EXPIRATION DATE?
Spliffin products do not contain preservatives. The taste, composition, and effectiveness of Spliffin products may diminish if not not consumed with 90 days from date purchased.
Avoid subjecting concentrates to extreme temperatures or direct sunlight.
HOW DO I CLEAR AIR BUBBLES ON MY PURE CARTRIDGE?
Air bubbles may prevent concentrate from entering the heating chamber, leading to overheating and unpleasant taste.
If an air bubble settles near or over an intake port, rotate the cartridge cylinder to unblock the port. To rotate, gently twist the textured ring and transparent cylinder in opposite directions.
Take caution not to pull while twisting, as this could separate the two components and cause contents to spill.
SPLIFFIN WARRANTY AND RETURN POLICY
Warranty items must be returned to the retailer from which they were purchased.
WHAT IS COVERED BY THIS WARRANTY?
Spliffin warrants the Spliffin-branded hardware product and accessories contained in the original packaging (“Spliffin Product”) against defects in materials and workmanship when used normally in accordance with Spliffin’s published guidelines for a period of THIRTY (30) DAYS from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Spliffin’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications. Items from approved warranty claims will be replaced with identical items only. Spliffin reserves the right to replace items with similar product. There will be no refunds made.
Please note: All claims made under the Spliffin 30 Day Limited Warranty will be governed by the terms set out in this warranty document.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Spliffin branded hardware or products, even if packaged or sold with Spliffin hardware. Manufacturers or suppliers, other than Spliffin, may provide their own warranties to you – please contact them for further information. Spliffin does not warrant that the operation of the Spliffin Product will be uninterrupted or error-free. Spliffin is not responsible for damage arising from failure to follow instructions relating to the Spliffin Product’s use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Spliffin Product outside Spliffin’s published guidelines; (f) to an Spliffin Product that has been modified to alter functionality or capability without the written permission of Spliffin; (g) to defects caused by normal wear and tear or otherwise due to the normal aging of the Spliffin Product, or (h) if any serial or batch number has been removed or defaced from the Spliffin Product.